Moving in

The records to collect when you move into a home.

Moving in is the easiest time to collect a home's paperwork. The previous owner or landlord can still answer questions, the boxes are still open, and nothing has broken yet. Everything on this list helps later, when the boiler needs a service, the dishwasher leaks or you come to sell.

When
Before handover, and in your first few weeks
Ask
The seller, landlord, agent or builder
Keep
One folder, and one record per appliance or system

Ask the seller for what only they have.

Some records exist only with the people leaving. Ask for them before completion or the end of the old tenancy, while they're still answering messages. If an agent or solicitor is handling the move, ask them to pass the request on.

Don't worry if the answer is "we never kept that". Knowing it's missing is useful too, because you can plan a service or an inspection instead of assuming one was done.

  • Manuals and warranty paperwork for appliances that are staying
  • Service records for the boiler or furnace, water heater and air conditioning
  • Receipts and guarantees for recent work, such as windows, roofing or electrics
  • Names and numbers of the trades who did that work
  • Spare parts, filters, keys and paint left behind, and what each one is for
  • Where the meters, stop valve and fuse box or breaker panel are

Gather the manuals, or find them online.

Left-behind manuals tend to turn up in a kitchen drawer, a cupboard under the stairs or next to the boiler. Put them in one place now, before they're recycled with the moving boxes.

When a manual is missing, the model number is usually enough to download it from the manufacturer's website. Note where you saved the file, because you'll want it again when something needs cleaning, resetting or repairing.

Record the model and serial number of each appliance.

Repairs, spare parts, recalls and warranty checks all start with these two numbers. Reading them now is easier than reading them from behind a broken machine, and a photo of each rating plate saves copying mistakes.

Smoke and carbon monoxide alarms often have a manufacture or replace-by date printed on them, so write that down at the same time.

To put each appliance's details, warranty and repairs on one printable page, use the free appliance passport.

  • Kitchen: fridge, freezer, oven, hob, dishwasher, microwave, extractor hood
  • Laundry: washing machine and dryer
  • Heating and water: boiler or furnace, water heater, water softener
  • Cooling and air: air conditioning, heat pump, dehumidifier
  • Safety: smoke and carbon monoxide alarms

Find out which warranties and guarantees are still running.

Some appliance warranties cover only the original buyer, or need the original receipt or registration. Read the terms before you assume an appliance is covered, and ask the seller for the receipt if it is.

Guarantees for building work, such as new windows, a roof or damp-proofing, can sometimes pass to a new owner. The paperwork says whether they do and who to contact. Write down each start date, end date and contact while you have the documents in front of you.

Ask for the service history, then start your own.

The last service date tells you when the next one is due. That matters most for heating, hot water and anything with a filter, and some warranties require regular servicing to stay valid.

If there's no history, treat the date as unknown. Book a service or check the manual's schedule rather than guessing, then keep a simple log from here on: the date, what was done, who did it and what it cost.

To turn recurring jobs such as filter changes and services into calendar reminders, use the free maintenance calendar.

Find the meters and shut-offs before you need them.

In a leak or a power cut, nobody wants to search for the stop valve. Find each of these in your first week, label it if you can, and take a photo so anyone in the household can find it.

Take meter readings on the day you move in, with a dated photo of each meter. Your first bills then start from the right figures.

  • Main water stop valve, and any valves for outside taps
  • Fuse box, consumer unit or breaker panel, with what each switch controls
  • Gas meter and its shut-off, if the home has gas
  • Electricity, gas and water meters, with the readings on moving day
  • Isolating switches for the boiler, water heater and other fixed appliances

Keep each installer's contact with the thing they fitted.

A plumber who fitted the boiler, or the company that installed the alarm, already knows the system. Their name and number are worth more next to that system than in a list of phone contacts you won't recognise in two years.

  • Heating engineer, plumber and electrician
  • Alarm, security or solar installer
  • Utility suppliers and account numbers
  • Building management, landlord or homeowners' association contact

Keep everything in one place you'll still find in five years.

A single folder with a section for each room or system works well on paper. Photograph or scan the important pages too, so one spilled glass or a second move doesn't lose them.

However you keep it, give each appliance or system one record: model, serial number, purchase date, warranty, where the manual is, who services it and what's been done. If you'd rather keep that on your iPhone, Kopti keeps each item's history, receipts and reminders together.

Kopti is built for everyday ownership.

Kopti keeps item histories, proof, warranties, and reminders on your iPhone, close to the things they belong to.

Designed for water filters, coffee machines, air purifiers, smoke detectors, bikes, warranties, receipts, repairs, and recurring care.